Privacy Policy

1. Who We Are

Re· is a UAE-based online marketplace that connects buyers and sellers of pre·loved fashion and accessories.

Our mission is to make resale simple, safe, and sustainable: "Spread the pre·love."

For questions about privacy, you can contact us at:
📩 hello@re-marketplace.co

2. Information We Collect

We collect information to provide a seamless and trusted experience.

a) Information You Provide

• Account information: Name, email address, phone number, password, gender, and age.
• Profile details: Bio, photos, location, preferences.
• Transaction data: Payment details (processed securely via third-party providers), delivery address, and order history.
• Communications: Messages with other users, customer service requests, feedback, and support inquiries.
• Marketing preferences: Opt-ins for newsletters or promotional notifications.

b) Information We Collect Automatically

• Device data: IP address, device type, OS, unique identifiers.
• Usage data: Pages visited, features used, time spent on the app, interactions, and referral links.
• Location data: If you grant permission, we may collect approximate geolocation to improve delivery and search relevance.
• Cookies & analytics: We use cookies and similar tools to improve user experience, analyze performance, and personalize recommendations.

c) Information from Third Parties

We may receive data from:

• Payment processors (to confirm transactions).
• Logistics partners (to track shipments and deliveries).
• Social media logins (if you sign up with Google, or Apple).

3. How We Use Your Information

We process your information to:

• Create and manage your account.
• Facilitate transactions, payments, and deliveries.
• Enable communication between buyers and sellers.
• Ensure trust and safety through verification and fraud prevention.
• Provide customer support and resolve disputes.
• Send transactional updates and service notifications.
• Improve our app, website, and services based on analytics.
• Personalize recommendations and marketing (with consent).
• Comply with legal obligations and protect our users and platform.

4. Legal Basis for Processing (UAE PDPL)

Under UAE law, we process your personal data on the following bases:

• Consent: For marketing, cookies, or optional features.
• Contractual necessity: To provide our services and complete transactions.
• Legitimate interest: To improve, secure, and grow the Platform.
• Legal obligation: Where required by applicable UAE law or authorities.

5. How We Share Information

We do not sell your data.

We may share your information with trusted partners to operate Re· efficiently:

• Service providers: Payment gateways, delivery companies, analytics tools, cloud hosting.
• Business partners: For co-branded campaigns or referral programs (with consent).
• Law enforcement or regulators: If required by UAE authorities for legal compliance.
• Other users: Limited data such as username, listings, and ratings are public within the Platform.

All third parties are bound by confidentiality and data protection obligations consistent with UAE PDPL standards.

6. Data Storage & Retention

Your data is stored securely on servers located in the UAE and/or other jurisdictions with adequate data protection measures.

We retain your personal information only as long as necessary to:

• Maintain your account and transaction history.
• Comply with legal and accounting obligations.
• Resolve disputes and enforce our terms.

When no longer needed, data is securely deleted or anonymized.

7. Your Rights

Under UAE PDPL and our commitment to transparency, you have the right to:

• Access your personal data.
• Correct or update inaccurate information.
• Delete your account and data (subject to legal or transactional retention).
• Withdraw consent for marketing or optional features.
• Object or restrict certain types of processing.
• Data portability (request export of your data).

To exercise these rights, contact us at hello@re-marketplace.co.

8. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Keep you logged in.
• Remember preferences.
• Analyze usage to improve experience.
• Show relevant content and promotions.

You can manage cookie preferences in your browser or device settings.

9. Data Security

We use industry-standard security measures, including:

• Encryption of sensitive data.
• Secure payment gateways (PCI DSS compliant).
• Access controls and authentication.
• Regular audits and vulnerability checks.

While we do our best to protect your information, no system is completely secure. Use strong passwords and do not share them with others.

10. Children's Privacy

Re· is not intended for users under 18 years old.

If we discover that we have collected data from minors without parental consent, we will delete it immediately.

11. International Data Transfers

If your information is transferred outside the UAE, we ensure it receives an adequate level of protection through:

• Data transfer agreements; or
• Compliance with applicable data protection frameworks.

12. Marketing and Communications

You may receive occasional updates about new features, promotions, or campaigns. You can unsubscribe at any time via:

• In-app settings; or
• The "unsubscribe" link in emails.

We'll never spam you or share your contact details for third-party marketing.

13. Third·Party Links

Our app and website may contain links to external websites.

We are not responsible for their content or privacy practices, please review their policies before interacting.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect product updates or legal changes.

When we do, we'll post the new version on our website and update the "Effective Date."

If the changes are significant, we'll notify you directly (via email or in-app notice).

15. Contact Us

If you have questions, concerns, or complaints about how your data is handled, please contact:

📩 hello@re-marketplace.co
📍 Dubai, United Arab Emirates

We'll respond to all verified requests within 30 days, as required under UAE law.