Trust & safety
Your money is protected before it reaches a seller.
Resale falls apart when trust does. Re· removes the risky parts, the cash handover, the blind bank transfer, the “sorry, no returns” DM, and replaces them with escrow, protection, and a real dispute route.
Six safeguards
What actually protects you.
Your money stays protected
Peace of mind on both sides. Buyers know their money is protected until they’re happy with their find, and sellers know their payment is securely waiting once the order is complete.
Buyer protection, built in
Every purchase comes with buyer protection, giving you a clear way to report an issue and request a return if something isn’t right.
24 hours to check
Your find has arrived! You’ve got 24 hours to make sure everything matches the listing.
What you see is what you should get
Every item comes with a condition grade, and sellers are expected to show and describe any signs of wear. No hiding the fine print.
We do the running around
No meet-ups. No arranging couriers. Re· picks up from the seller and delivers straight to the buyer, with tracking along the way.
Not as described? Say so.
Wrong item, undisclosed damage, or something that doesn’t match the listing? Report it through the app and request a return.
Where the money sits
Follow an order from tap to payout.
- 1
Order placed
The buyer pays securely in the app, and the funds are held in escrow by our payment partner until the order is complete.
- 2
Item collected
We pick it up from the seller and keep it tracked all the way to the buyer’s door.
- 3
Delivered
The item is delivered safely to the buyer, then the 24-hour check window begins.
- 4
Completed
No issue reported? The order completes and the seller is paid.
Payments are made through our trusted payment partner and held securely in escrow. The funds are only released to the seller once the order is complete, keeping both buyers and sellers protected along the way.
Trust & safety FAQ
The questions worth asking.
More detail on costs is on the pricing page, and the buyer journey is walked through step by step in the buying guide.
Re·sale, with the risk taken out.
Download Re· free and buy or sell pre-loved fashion in the UAE with escrow payments, buyer protection, and tracked door-to-door delivery.