Question 1

What is Re·?

Accepted Answer

Re· is the UAE's circular fashion marketplace built for people who want modern, effortless, and trustworthy pre·loved shopping. We handle pickup, delivery, payments, and buyer protection so you can buy and sell fashion without the hassle.

Question 2

What makes Re· different from other resale platforms?

Accepted Answer

Re· is built specifically for the UAE with end-to-end logistics, secure payments, buyer protection, and a discovery experience inspired by how people shop today. No meetups, no guesswork, no awkward chats about drop-off points.

Question 3

How do I list an item?

Accepted Answer

Take a few photos, set your price, describe the item honestly, and publish. Our guided listing flow helps you snap, price, and post in under a minute.

Question 4

What condition can I list items in?

Accepted Answer

You can list items as: Brand New, Unworn, As Good As New, Good Condition, Fair, or Damaged. The key is accuracy. Clear details build trust and increase your chances of selling quickly.

Question 5

What fees do sellers pay?

Accepted Answer

Listing is always free. Once sellers make a sale, they pay: 8% Seller Success Fee, 1.95 AED platform fee.

Question 6

When do sellers get paid?

Accepted Answer

Payouts are released once the buyer confirms the item is as described or when the 24-hour confirmation window ends with no issue raised. The time taken for the money to appear in your bank account varies from bank to bank but typically takes 2-3 business days.

Question 7

Do I need to handle delivery?

Accepted Answer

No. We manage pickup and delivery. All you need to do is pack the item securely and hand it to the courier.

Question 8

What fees do buyers pay?

Accepted Answer

To keep transactions safe and smooth, buyers pay: 8% buyer protection fee, 1.95 AED platform fee, Delivery fee starting 17.5 AED.

Question 9

How does buyer protection work?

Accepted Answer

When your item arrives, you have 24 hours to check that it matches the listing. If it doesn't, you can report an issue and request a return.

Question 10

Can I return an item?

Accepted Answer

Yes, but only if the item does not match the description. Change of mind, sizing issues, or fit preference are not eligible for returns.

Question 11

What if I forget to confirm the item within 24 hours?

Accepted Answer

If no issue is reported, the order automatically completes and the seller is paid.

Question 12

How much does delivery cost?

Accepted Answer

Delivery starts at 16 AED for most UAE locations and 43.5 AED for remote areas. The fee includes pickup from the seller, professional handling, and full tracking.

Question 13

How long does delivery take?

Accepted Answer

Most deliveries take 2 to 4 days, depending on location and courier capacity. You will receive updates at every key step.

Question 14

Do I need to meet the courier?

Accepted Answer

No meetups required. The courier collects items from sellers and delivers them directly to buyers.

Question 15

When can I request a return?

Accepted Answer

You may request a return if the item: Does not match the description, Has undisclosed damage, Is materially different from what was advertised.

Question 16

How do returns work?

Accepted Answer

You submit a return request in the app with photos. If approved, a courier picks up the item and a refund is issued once it is returned.

Question 17

What if my return is not approved?

Accepted Answer

Returns are only approved when the item is misrepresented. If the listing is accurate and the issue is preference-based, the return cannot be processed.

Question 18

Are payments secure?

Accepted Answer

Yes. All payments go through a trusted escrow partner, Trustap. Funds are only released when the order is completed.

Question 19

How does Re· keep buyers and sellers safe?

Accepted Answer

We verify listings, monitor report flags, secure all payments, and step in during disputes. Our goal: a trusted, transparent marketplace where both sides feel protected.

Question 20

What happens if something goes wrong?

Accepted Answer

Simply raise an issue through our Contact Us tab on the app and our team reviews every case and ensures the right outcome based on evidence.

Question 21

Can I edit my listing after posting?

Accepted Answer

Yes. You can update photos, adjust pricing, and revise descriptions any time before the item is sold.

Question 22

How do I delete my account?

Accepted Answer

You can request deletion in Settings. Once confirmed, your personal data and history are permanently removed.

Question 23

Can I track my orders and payouts?

Accepted Answer

Absolutely. You can view order status, delivery updates, return progress, and payout details directly in your profile.

Everything people ask before their first listing.

About Re·

Listing & Selling

Buying on Re·

Delivery

Returns & Refunds

Trust & Safety

Your Account

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